Larry All-Knowing Sage ✭✭✭✭
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The funny thing is…none of the support techs you usually get on the phone would be able to get through the IVR if they were on that side of the line. LOL - very true!
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February 2025 and this is STILL broken. How is anyone else working with support? Are you calling all the time? Are you emailing and the cases appear in the History tab? I'm so IRATE that something so fundamental can be broken for so long that it is astonishing.
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Glad to know someone from the group is going to be present. And by way of welcome, here's a request. Go to the Doc Center, sort by Date, and scroll down just a bit: Perhaps someone on your team can help identify (and correct) these errant entries. Thanks!
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As you say, it is a CDN, which means it could originate anywhere in the world, and the element may be slipstreaming in through a web page. To validate good from bad, I always use https://www.abuseipdb.com - so much so that I created an account to be able to add to the record. In this case, there are no flags. I'd be very…
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Here's the latest update I received for the case: Hello Larry,The new mysonicwall version 26.10.0 is released.You can now view any new emails with the report links and it will display all the required information. What is not clear is if the "fix" (whatever it is) is a "go forward only" solution. I asked if that means that…
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Case 44738933 Date: 1/16/2025 7:25:20 PM Status : Customer Support Voice Call Record ID: VC-00379459Call Direction: OutboundCaller/Contact Name: LarryProduct/Model: TZ 670Product Version/Firmware: 7.0.1-5165Problem/Situation:-Customer needed help with CATP scanning file.Action/Analysis/Troubleshooting:-Took remote…
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Grrr….
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I have never encountered that problem - and I have taken advantage of the Secure Upgrade program for many years. This announcement may mean the issue could be resolved:
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Sorry to read this thread, but it is one of the reasons I've hesitated as long as I have. I'm curious to know the version of firmware you migrated from?
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I asked my Account Manager what the meaning of the last security alert (issued January 29) was. Her take was simple: every 7.0.1 should be running the latest 7.1.3 firmware (unspoken was the need to suffer through any problems) or turn off SSL VPN altogether. The 8.0 firmware is currently only available with the TZ80. The…
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@aklap - I don't have the patience to work with any Support agent on this issue, especially knowing all my Gen 6.5 devices will be running Gen 7 before the end of the year.
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@Simon_Weel - I also had success with 5161. I do not have that same result with 5165. I asked about later releases to determine if it was a continuing problem moving forward.
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Late to mid January 2025 and SW had another MSP-centric webinar which included a segment about SonicPlatform. Thankfully, this MSW replacement is still in BETA mode. It is designed to take the place of all the disparate platforms to present the ultimate SPOG for all SW partners to handle Firewalls, Access Points, Switchs,…
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@BWC - good to know the QA staff has been relentless in their quest to eliminate firmware bugs before release! /s At least the tech who called back after I opened the case took me at my word and collected the appropriate logs and examples (a 5161 report from December had expected output).
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Yes, as a common courtesy, the SonicWall email should include one additional statement: "After we release the new firmware, you can obtain it by going to https://www.MySonicWall.com. Log in, then access your tenant(s), select the affected device(s), and download the file(s)."