Larry All-Knowing Sage ✭✭✭✭
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When I had non-standard information reported in the log, working with the Support CSR I had to revert to the Gen6 GUI, check the log to see correct information, then return to the Gen7 GUI. Log on to your firewall Change the URL to <ip address:port>/sonicui/7/m/diag and press Enter Click the Internal Settings button Search…
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This problem was eventually solved in a rather lengthy remote session with a willingly patient CSR. The ID=36 messages were a deflection from the real problem. At some point in the past another CSR apparently turned on these notifications, which skewed my view of what was happening. Apparently the ID=1198 message was no…
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@Arkwright - my limited understanding from the presentation I didn't completely comprehend is that "customers" are not going to be able to purchase TZ80s; only SonicWall partners will be able to do so. Thus, the emails don't go to the customer, but to the organization that obtains the product and registers the support…
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Clearly, mine is not an official SW response. Yes, they are describing on prem hardware. Despite many repeated attempts to obtain current ownership information, they realize they have little to no control over, and limited understanding of who owns, the fleet of extant ancient hardware. Any one of those thousands of…
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That information may not be available. Suggest you open a ticket with SonicWall Support and request the specific information you desire to see if it is obtainable.
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Have you looked through this document: https://www.sonicwall.com/techdocs/pdf/sonicosx-7-command-line-interface-reference-guide.pdf
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Three weeks of missed communication with the CSR assigned to this case - with absolutely NO resolution in sight. First, because SonicWall's support system cannot read and ingest my email responses to outbound messages. Second, because October has been full of Jewish holidays (which I observe) when the CSR calls expecting…
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This is the way!
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Support - during a phone call after a "request for confirmation" about the problem - acknowledges the back-end team needs to do some work. I am grateful they acknowledged my email address is not on a blacklist. But, at the same time, I told them, this particular problem is causing many people to feel "SonicWall support…
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Great. So, I just looked at my 200 series outdoor APs and see that there is an alert: "New Version Available - upgrade devices." But I don't think I'm going to want to jump through hoops with this knowing the devices are only going to be in operation until the end of the month. I appreciate the heads-up and I'm sorry you…
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With TCP Streams disabled there is a 10% improvement. And yes, the Management Plane jumps - and stays at - 100% during the test. Guess I'll be upgrading as soon as I can reconfigure my budget for January….
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@MarkD - I obtained the TZ270W as a SecureFirst NFR offering. And while I guess I could opt to obtain a more robust device, the fact that a TZ570W costs three times more (and 11 times more than the annual license) is a budget consideration. I'll double-check with my partner representative before the security license comes…
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Can you EXPORT? No. Can you MIGRATE? Yes. Please CAREFULLY review this SonicWall KB:
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I just did the following Google search: How can I download the required Tech Support files sonicwall tz This is the resulting link, which - despite my heavily fortified MSP SonicWall TZ - resolves for me. https://www.sonicwall.com/support/knowledge-base/how-can-i-download-the-required-tech-support-files/170503698742108 Can…
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Confirming what Tim has written. There is no reason to "test in production." Use another in lab device, or let others show you the arrows in their backs because they were "bleeding edge" and listened to that kind of SW nonsense.